Michael Kliger – President & CEO

KEYNOTE TALK
Customer experience in the luxury sector

FACTS
The online shop has generated revenues of EUR 245 mill since its inception

Michael Kligers’s prior roles: eBay, Accenture, McKinsey & Company

Offers collections by the 200 most relevant designers

Delivers to 130 countries around the world


SHORT BIO
Michael Kliger has worked in retail for over 20 years and gained both operational and strategic experience – online and offline. In March 2015 Kliger was appointed as the CEO of mytheresa.com by the Neiman Marcus Group. He is not only responsible for strategy and growth, but also for effective operational procedure.

Prior to mytheresa.com Kliger held the post of Vice President, Europe and Asia Pacific at eBay Enterprise. His other roles included positions at managing director and executive level at eBay Enterprises/GSI Commerce, Accenture and Real Holding. At McKinsey & Company he led the Retail division.

Michael Kliger holds an MBA from the Kellogg School of Management, Northwestern University, and a Business Diploma from the Technical University of Berlin.

COMPANY PROFILE
mytheresa.com began in 2006 as the online offshoot of luxury fashion store Theresa, which was founded in Munich in 1987. mytheresa.com has managed to carry the success of its physical business through into the digital world. In 2014 both Theresa and mytheresa.com were taken over by the Neiman Marcus Group. From 2016 to 2017 revenues grew from EUR 183 million to EUR 245 million. The company employs 500 employees in 55 countries.

mytheresa.com offers the collections of over 200 of the most relevant designers in the world in 130 countries. In Europe, collections by Chloé, Gucci, Prada or Valentino are delivered within 24 hours; and to the rest of the world within a maximum of 72 hours. Within Munich itself deliveries are made within just 3 hours.

Exclusive capsule collections are being developed with Balenciaga and Off-White. A dinner will be organised in Korea for Victoria Beckham’s new collection, while the long-term collaboration will be celebrated in Venice with earth. mytheresa.com Women not only celebrates fashion icons such as Carine Roitfeld and Diane Krüger, it also lets them present hand-picked pieces from their collections in their own editorial shoots or videos.

In the luxury segment customers expect the customer journey of the bricks-and-mortar business to follow through to the e-commerce offering – and vice versa.